Any goods purchased from Jokers' Masquerade may be returned for refund within 14 working days from receipt of goods.
Returns are subject to the following:
- You must follow our instructions for returning goods.
- Items must be returned within 14 working days from receipt of goods.
- Items must be unused, in a saleable condition and in original product packaging.
- Makeup, teeth, wigs, tights and underwear must be unopened and unused.
We do not refund shipping costs: it is your responsibility to return items to us.
This Returns Policy does not affect your statutory rights.
- Include the delivery note or a copy of your email invoice with the goods. Send the goods in appropriate packaging.
- Refunds will be made to the card that was used for the original purchase. Refunds are processed as soon as possible. Your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund.
- We recommend using a traceable service offering proof of delivery such as Royal Mail Signed For 1st Class. Jokers' Masquerade cannot be held responsible if anything is lost, stolen or damaged in transit.