Any goods purchased from Jokers' Masquerade may be returned for refund within 14 working days from receipt of goods.

Returns are subject to the following:

• You must follow our instructions for returning goods.
• Items must be returned within 14 working days from receipt of goods.
• Items must be unused, in a saleable condition and in original product packaging.
• Makeup, teeth, wigs, tights and underwear must be unopened and unused.

We do not refund shipping costs: it is your responsibility to return items to us.

This Returns Policy does not affect your statutory rights.

Returns Instructions

• Include the delivery note or a copy of your email invoice with the goods. Send the goods in appropriate packaging.
• Refunds will be made to the card that was used for the original purchase. Refunds are processed as soon as possible. Your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund.
• We recommend using a traceable service offering proof of delivery such as Royal Mail Signed For 1st Class. Jokers' Masquerade cannot be held responsible if anything is lost, stolen or damaged in transit.