- Include the delivery note or a copy of your email invoice with the goods. Send the goods in appropriate packaging.
- Refunds will be made to the card that was used for the original purchase. Refunds are processed as soon as possible. Your bank/credit card provider can take up to five working days to credit your account after we have notified them of a refund.
- We recommend using a traceable service offering proof of delivery such as Royal Mail Signed For 1st Class. Jokers' Masquerade cannot be held responsible if anything is lost, stolen or damaged in transit.